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Policies

Substitution Policy

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

We deliver to Sanford, Spring Lake, Broadway, Cameron, Lillington & Vass. Other areas may be available for delivery, please give us a call @ 919-499-0660 to inquire about other areas.

We are not authorized to deliver to Coty, Pilgrims and several of the large factories in the area, please give us a call to inquire about a delivery location.

We can deliver to Linden Oaks housing area in Cameron, but not Fort Bragg

Refund Policy

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.